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Frequently Asked Questions
Everything you need to know
Questions about our lead times, insurance or tracking? Find your answer below.
What are your actual delivery times?
Local courier: 1 to 3 hours during the day within the metro area. National freight: 24 to 72 hours depending on the region. International: 2 to 5 days for Europe and 3 to 10 days worldwide. Express delivery before 1 pm is available as an option.
How does real-time tracking work?
Each shipment receives a unique tracking number (format GS-YYYY-XXXXXX) when it is scanned at collection. Enter this code in the public search bar to see its status and estimated position.
Are my goods insured?
Yes! All parcels benefit from the statutory insurance at no extra cost. For high-value items (works of art, high-tech equipment), we offer Ad Valorem insurance of up to €50,000.
Do you collect directly from my home?
Absolutely. A driver comes to your premises or your home at the agreed time slot. You do not need to visit a branch.
Which payment methods do you accept?
Credit card, instant bank transfer and SEPA direct debit for business subscribers with monthly invoicing.